PIP Announcement – Early Years Provider Centre

A dedicated Early Years Provider Centre (EYPC) has been established in order to provide specialised supports to early learning and care service providers in the delivery of DCYA childcare funded programmes.
The Early Years Provider Centre will be a specific point of contact for service providers to direct queries regarding existing DCYA childcare funded programmes and also the new National Childcare Scheme (NCS).

EYPC Contact Details:

Service Providers should continue to call 01 5117222 to talk to an EYPC representative.

This phone line is available from 8am – 6pm Monday to Friday.

Note: The lines are closed every Wednesday from 9.00am – 10.00am for training purposes.

The EYPC Teams will also continue to support service providers through the following mailboxes:

EYPC@pobal.ie – This dedicated mailbox will be utilised for all early learning and care programme support queries, replacing the onlinesupport@pobal.ie mailbox
pipdocuments@pobal.ie – This mailbox is for all PIP account queries.
highercap@pobal.ie – This mailbox is for all queries relating to ECCE Higher Capitation

Note: Please do not use onlinesupport@pobal.ie

  1. The Contact Team will deliver all the services previously provided by online support using the phone number and email above, this team acts as a first point of contact between service providers and EYPC.
  2. The Data Management Team will perform all functions of the previous PIP Documents team which will now include all queries for both PIP and the new Early Years Platform (EYP) on which the National Childcare Scheme (NCS) will be delivered. The pipdocuments@pobal.ie email address will remain active for all PIP account queries.
  3. The Registration and Applications Team – will process all registration and application requests which are received for all DCYA funded programmes on both PIP and EYP.